Unit One Room Reservation 房间预订
  Unit Two Concierge Service 礼宾服务
  Unit Three Check-in 登记入住
  Unit Four Reception Desk 总台服务
  Unit Five Housekeeping 客房服务
  Unit Six Operator 总机服务
  Unit Seven Food & Beverage 餐饮服务
  Unit Eight Bar Service 酒吧服务
  Unit Nine Business Center(Ⅰ) 商务中心(Ⅰ)
  Unit Ten Business Center(Ⅱ) 商务中心(Ⅱ)
  Unit Eleven Health & Recreation(Ⅰ) 康体中心(Ⅰ)
  Unit Twelve Health & Recreation(Ⅱ) 康体中心(Ⅱ)
  Unit Thirteen Shopping Service 购物服务
  Unit Fourteen Convention Service 会议服务
  Unit Fifteen Other Services 其他服务
  Unit Sixteen Checkout 结账服务
  Key to the Exercises 练习答案
  Tape Script 录音资料
  Glossary 词汇表