本书全面展示了民航运输服务流程的各主要环节(包括航班信息咨询、机票预订与销售、出入机场的地面运输方式、值机服务与行李收运、安检、登机、舱内餐饮与娱乐服务等)中所需要的专业基础知识及常见场景处理方式。

Section One Ground Services
Unit1 Flight Information and Ticketing
Unit2 Travel Documents
Unit3 Transportation to and from the Airport
Unit4 In the Terminal Building
Unit5 Going through Customs
Unit6 Check-in
Unit7 Baggage
Unit8 Security Check
Unit9 In the Departure Area
Unit10 Flight Irregularities
Section Two In-flight Services
Unit11 Boarding
Unit12 Cabin Safety
Unit13 Drink and Meal Service
（）
Unit14 Drink and Meal Service
（）
Unit15 In-flight Entertainment
Unit16 Duty-free Service
Unit17 Abnormal Situations
Unit18 Emergency
Unit19 First Aid
Unit20 Arrival
Section Three Fundamental Elements of Civil Aviation
Unit21 Airport
Unit22 Airplane and Its Major Components
Unit23 Jet Engines
Unit24 Runway
Unit25 Air Traffic Control
Unit26 The Airport Terminal Building
Unit27 Airlines
Unit28 A Typical Flight
附录
1
单词表
附录
2
《民航专业英语》考试大纲
参考文献